Prescriptions

Ordering repeat prescriptions

The easiest ways to order repeat prescriptions are:

These accounts show you all your repeat medicine and dosage and you can choose the ones you need.

You can also:

  • fill out a repeat prescriptions slip and either post in the red box inside the front door in the surgery
  • or hand into the reception team on the main desk, Monday to Friday from 8:00am to 6.30pm

We do not take repeat prescription requests over the phone or email.

Collecting your prescription

You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

  • on the app or website where you order repeat prescriptions
  • at your GP practice
  • at any pharmacy that accepts repeat prescriptions

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

Medication reviews

If you have a repeat prescription, we may ask you to come in for a regular review or conduct this over the telephone. We will be in touch when you need to have a review.

Prescription charges

Find out more about prescription charges (nhs.uk).

What to do with old medicines

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • coughs
  • colds
  • sore throats
  • tummy trouble
  • aches and pains

They can also advise on medicine that you can buy without a prescription.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.

Electronic Repeat Dispensing

As a consequence of the COVID-19 pandemic our capacity as a practice to individually process prescription requests in the usual timescales is likely to become compromised. In preparation for this situation and to ensure that patients still have ready access to their medicines we may have in some cases set up your repeat prescriptions to be Electronic “Repeat Dispensed” ERD.

This means that for the next  issues after  you DO NOT need to place an order with the surgery. We have sent your nominated pharmacy _ more issues of your prescription up front that can be called upon when they are needed. Please do not ask the pharmacy to dispense these early or make any attempt to stockpile your medicines as doing so may compromise the medicines available to other people – they will be dispensed when they are due.

You MUST use this pharmacy for all these issues and if changes are made to your repeat prescription during this time you MUST carefully check the medicines you have to ensure that you do not take medicines that have been stopped but where you may still have received a supply.

Aside from this nothing else changes – these arrangements are purely to ensure that you can access your medicines in a timely way even in the event that we are under severe challenge from the pandemic.

If you have any questions, please speak to your community pharmacy in the first instance.

Thank you for your understanding in this matter.

If you’re regularly prescribed medicines, Electronic Repeat Dispensing can help – you can get your medication from your pharmacist without you having to visit your GP. For more information, click on this link or watch this video.

  • The practice has a dedicated prescription request line – telephone 01772 686688 option 2 – to order prescriptions The prescription line is open 10am till 2pm Please call between these times only.

When ordering repeat prescriptions, please supply the name of the medication required, the dosage and quantity needed. This information can be found on the right-hand side of the printed label on your medication.

Alternatively, you can register with the online Patient Access system to request your repeat prescriptions, as well as book and cancel appointments and send secure messages to us.

Please allow 48 hours (two working days) for your prescription to be issued

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