Appointments

Urgent appointments

The practice operates a system of telephone triage, and we can usually offer same day or next day appointments.

Routine appointments

All consultations at the surgery are by appointment only.

To request a routine appointment:

• Telephone us on 01772 686688,
• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6:30pm
• or use your NHS account (through the NHS website or NHS App)

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

Digital / Virtual appointments–  If you aren’t required to attend the surgery this will be a virtual appointment. You will be invited in for a face to face consultation should that be the clinical decision.

Digital Access – Our GPs and clinicians have increased the use of video consultations with patients and may ask patients to send in digital photographs if appropriate that will help us to assess the patient. We also can communicate with you via a secure text message system with instructions of how to send imagery to us. By sending the imagery you are consenting to the image being saved on to your medical record. This has proven very useful for our clinicians to make an assessment virtually.

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Cancelling an appointment

To help us offer appointments as soon as possible to as many people as possible, please cancel any appointments you no longer require.

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – Patient Access
• phone our automated Check and Cancel line on 01772 686688, pressing option 1 or
• reply CANCEL to your appointment reminder text message

Home visits

If you are too ill to come to surgery, Please call the reception team and provide as much detail as possible to allow the doctors to make a clinical decision of the appropriateness of the request.

Evening and weekend appointments

Both face-to-face and virtual evening and weekend appointments are available with GPs, practice nurses and other healthcare professionals for routine pre-booked services.

The Fylde Coast NHS is committed to improving access to primary care services. This includes making appointments available at times that are convenient to patients.

If you:

• find it difficult to attend an appointment during the working day;
• are a busy parent with small children;
• or rely on working carers to take you to appointments;

then this service is here to support you.

About the service

The Fylde Coast NHS has arranged for additional appointments to be provided outside of normal GP practice hours by the Fylde Coast Integrated Urgent Care Service.

The service offers pre-bookable and same-day routine primary care appointments with a range of clinicians including GPs, nurses and health care assistants. Appointments are available for both face-to-face and virtual (telephone or video) consultations.

Please be aware that this is not a walk-in service – you must have an appointment.

The service employs local clinicians from the Fylde coast, where possible.

(Opening hours may be subject to change)

Appointments

An appointment must have been booked in advance of visiting the service.

When your GP practice is open
To book an appointment, contact your GP practice.

When your GP practice is closed
Appointments may also be booked when the service in Kirkham, Garstang and Over Wyre is open, by calling  0300 0336520

Appointments are for pre-bookable and same-day routine and not for urgent care. If urgent care is required please call NHS111 for advice.

Should you need to cancel your appointment please contact your GP practice. If your GP practice is closed, please call
 0300 0336520 to cancel.

Where to go

Kirkham Clinic
Moor Street
Kirkham
PR4 2AU

Garstang:

Garstang Medical Practice
Kepple Lane
Garstang
PR3 1PB

Over Wyre:

Over Wyre Medical Centre
Wilkinson Way
Preesall
FY6 0FA