Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App)
- using the GP online system – Patient Access
These accounts show you all your repeat medicine and dosage and you can choose the ones you need.
You can also:
- fill out a repeat prescriptions slip and either post in the red box inside the front door in the surgery
- or hand into the reception team on the main desk, Monday to Friday from 8:00am to 6.30pm
Collecting your prescription
You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- at your GP practice
- at any pharmacy that accepts repeat prescriptions
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
Medication reviews
If you have a repeat prescription, we may ask you to come in for a regular review or conduct this over the telephone. We will be in touch when you need to have a review.
Prescription charges
Find out more about prescription charges (nhs.uk).
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
Pharmacy First
The Pharmacy First service builds on the NHS Community Pharmacist Consultation Service which has run since October 2019. The consultation service enables patients to be referred into community pharmacy for a minor illness or an urgent repeat medicine supply.
The new Pharmacy First service, launched 31 January 2024, adds to the existing consultation service and enables community pharmacies to complete episodes of care for 7 common conditions following defined clinical pathways.
The benefits of Pharmacy First
Part of the plan includes enabling patients to get certain prescription medications directly from a pharmacy, without a GP appointment.
This new service is expected to free up GP appointments for patients who need them most and will give people quicker and more convenient access to safe and high quality healthcare. It includes the supply of appropriate medicines for 7 common conditions including earache, sore throat, and urinary tract infections, aiming to address health issues before they get worse.
Community pharmacies offer a more convenient way to access healthcare that includes support with healthy eating, exercise, stopping smoking, monitoring your blood pressure, contraception, flu and covid vaccinations.
Accessing Pharmacy First services
The following table shows the 7 conditions pharmacists can manage across various age ranges.
| Clinical pathway | Age range |
| Acute otitis media* | 1 to 17 years |
| Impetigo | 1 year and over |
| Infected insect bites | 1 year and over |
| Shingles | 18 years and over |
| Sinusitis | 12 years and over |
| Sore throat | 5 years and over |
| Uncomplicated urinary tract infections | Women 16-64 years |
Patients will be able to access the 7 clinical pathways element via referrals from referring organisations including general practice, urgent and emergency care settings, and NHS 111 (online and via telephone).
Providing high quality health and care services
For the 7 common conditions, pharmacists will follow a robust clinical pathway which includes self care and safety-netting advice and, only if appropriate, supplying a restricted set of prescription only medicines without the need to visit a GP.
These clinical pathways have been developed with input from various experts including practising GPs, pharmacists, and antimicrobial resistance specialists as well as representatives from national organisations such as the National Institute for Health and Care Excellence (NICE) and UK Health Security Agency. This ensures that the steps we take together match the care patients would receive in general practice and follow the latest national guidelines.
Pharmacies have private consultation rooms that can be used for consultations with patients, and pharmacists can see patients for clinical services without always needing an appointment.
Every pharmacist trains for 5 years in the use of medicines and managing minor illnesses, so they are well equipped to provide health and wellbeing advice to help people stay well. They are also experienced in spotting warning signs, otherwise known as red flag symptoms, which may warrant a referral to another healthcare provider.
After a consultation with the pharmacist, the pharmacy will send a notification to the patient’s GP on the same day or on the following working day. Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.
Electronic Repeat Dispensing
As a consequence of the COVID-19 pandemic our capacity as a practice to individually process prescription requests in the usual timescales is likely to become compromised. In preparation for this situation and to ensure that patients still have ready access to their medicines we may have in some cases set up your repeat prescriptions to be Electronic “Repeat Dispensed” ERD.
This means that for the next issues after you DO NOT need to place an order with the surgery. We have sent your nominated pharmacy _ more issues of your prescription up front that can be called upon when they are needed. Please do not ask the pharmacy to dispense these early or make any attempt to stockpile your medicines as doing so may compromise the medicines available to other people – they will be dispensed when they are due.
You MUST use this pharmacy for all these issues and if changes are made to your repeat prescription during this time you MUST carefully check the medicines you have to ensure that you do not take medicines that have been stopped but where you may still have received a supply.
Aside from this nothing else changes – these arrangements are purely to ensure that you can access your medicines in a timely way even in the event that we are under severe challenge from the pandemic.
If you have any questions, please speak to your community pharmacy in the first instance.
Thank you for your understanding in this matter.
If you’re regularly prescribed medicines, Electronic Repeat Dispensing can help – you can get your medication from your pharmacist without you having to visit your GP. For more information, click on this link or watch this video.
- The practice has a dedicated prescription request line – telephone 01772 686688 option 2 – to order prescriptions The prescription line is open 10am till 2pm Please call between these times only.
When ordering repeat prescriptions, please supply the name of the medication required, the dosage and quantity needed. This information can be found on the right-hand side of the printed label on your medication.
Alternatively, you can register with the online Patient Access system to request your repeat prescriptions, as well as book and cancel appointments and send secure messages to us.
Please allow 48 hours (two working days) for your prescription to be issued
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