Our main aim is to promote the wellbeing of our patients and provide high-quality care and service at all times. To do this, it is essential that we listen to you and do all we can to meet your needs.
That is why we have created a patient participation group, which is open to everyone registered with us. It is your opportunity to influence and achieve real change through working with others to ensure what we provide is what you want and need.
- Ensures real, open communication between patients and the practice
- Discusses patients’ needs during the development of practice systems
- Supports the practice to achieve its health promotion targets
- Reviews and, where appropriate, provides advice and recommendations on the practice patient surveys
- Ensures the needs and interests of all patient groups are considered, including those with specific conditions, those with a disability, ethnic minorities and migrant workers
To find out more, contact the practice on 01772 686688 and ask to speak to Natasha Brandon Assistant Practice Manager or email firstname.lastname@example.org
Becoming involved delivers practical improvements
Patient participation groups, working with GP practice staff and patients, help to improve the patient experience for all. Examples of some of the improvements made by GP practices in partnership with their PPGs include:
- Improvements to patient waiting areas
- Provision of up-to-date information on display and notice boards
- Better communication between reception staff and patients
- Improved access through the installation of a new telephone system
- Longer opening hours
- Online appointment booking
- Online prescription ordering service
- Appointment reminders to reduce the number of non-attendances
- Improved access and facilities for patients with a disability
- Improved patient privacy at reception
These are just some examples of the work of practices and PPGs from across our member practices. To find out more, click on the link below
For further information or visit Lancashire and South Cumbria Integrated Care Board :: Get involved (icb.nhs.uk) and www.nhs.uk
Other ways to get involved
The Public and Patient Engagement Group
Public and Patient Engagement and Involvement Group meets monthly and includes representation from disadvantaged groups, the faith and voluntary sector, disability representatives and older people. The group’s views are fed into the ICB’s Quality and Improvement Committee, which reports to the Governing Body, and so is part of the ICB’s official governance process.
Please help us make Lancashire and South Cumbria a healthier place to live by sharing your views and experiences by joining the Citizens’ Panel.
What is the Citizens’ Panel?
The Citizens’ Panel is a database of residents who live in Lancashire and South Cumbria, who have volunteered to take part in regular research and questionnaires.
In Lancashire and South Cumbria our Citizen Panel is a valuable way for the NHS to receive feedback from a sample of our population and give local residents the opportunity to share their opinions and views on local health and care services.
The information they receive will help to ensure that services are designed and delivered in line with what our residents consider matters most to them.
Your opinion matters to us. We want to gather public views and opinions on a wide variety of health topics, allowing members of the public to get involved in shaping the future of local healthcare services.
The panel aims to be representative of the population and is complementary to our existing engagement activities. It will allow us to carry out targeted engagement with local residents to help understand the healthcare needs of people in more detail.
As a member, you will receive regular updates of health and care information in Lancashire and South Cumbria, be invited to take part in surveys, focus groups and events and have the chance to help shape NHS services.
How to apply
Please complete the online form at: https://www.smartsurvey.co.uk/s/LSC_ICB_Citizen_Panel/
If you require help to do this, or you would prefer to do this over the telephone, please email email@example.com with your telephone number and someone will be in touch.